BTR – Admin & Back Office Specialist

Atividades principais

The successful candidate will be part of a dynamic team within the BTR Department and responsible for expanding and structuring our administrative management activities with a particular focus on our innovative letting process. This will involve:

• Conducting credit checks and analysing income documentation on perspective tenants
• Assisting new tenants with providing the required documentation
• Submitting and discussing the approval of perspective tenants with our landlords
• Preparing tenancy agreements and ancillary documents through our digital platform
• Overseeing and managing the signing process from issuing contracts to completion by all parties
• Liaising with our property and facility management partners to ensure that their core administrative activities meet the agreed service levels
• Creating best practices and standard procedures to scale-up our operational activities in this new business as we grow our portfolio under management
• Preparing and submitting fee schedules, interacting with our finance department
• Taking charge of / improving our tenant onboarding platform to accelerate the gathering of key docs
• Supporting our front-office operatives and letting agents in managing enquiries from perspective tenants
• Creating and updating reporting to landlords on lettings-related activities
• Working with our in-house tech team to:
  • develop new tools aimed at making our day-to-day work more efficient (e.g. automating repetitive tasks)
  • taking part in the further development of our integrated tech platform (CRM, PMS, etc.)
• Leading the structuring of our admin processes to expand our current offering and team
• Participating in the key strategic decisions being made in the early stage of this new business line